By: Ashley Abramson
Submitted by: Marsha Harman, Rush University

As patients turn to telemedicine, doctors must learn to convey empathy over screens. This short article includes some tips and tricks from the medical director of a telehealth service, as well as a discussion of what is gained and lost on video vs. in-person visits. One hospital uses video calls for COVID patients while they are in the hospital so that doctors and nurses can converse with them without wearing PPE, so the patients can see the providers’ facial expressions instead of just seeing a mask. As we are all preparing to offer more “telesim” learning opportunities, I found this article helpful in articulating some of the challenges and opportunities for our learners and our SPs.

Read the full article on OneZero Medium here. 

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